« Châssis, panneaux et pompe à chaleur en une seule fois : on a eu un seul devis, un seul planning et zéro paperasse pour les primes. Le résultat est impeccable et notre facture d'énergie a chuté. On ne pensait pas que ce serait aussi simple. »
Maintenance & repair of your heat pump
A well-maintained heat pump keeps its efficiency, uses less energy and lasts longer. Our technicians inspect, clean and tune your system — all brands — and respond fast when a breakdown occurs.
A complete service, point by point
An annual service is not just a quick wipe-down: it is a series of checks that safeguard the efficiency and lifespan of your heat pump.
Refrigerant
Check of the charge and tightness of the circuit. Even a slight leak makes efficiency and heating power drop.
Outdoor unit
Cleaning of the heat exchanger and the fan, clearing the leaves and dust that block thermal exchange.
Filters & water circuit
Cleaning of the filters, check of the heating circuit pressure and bleeding if needed for good circulation.
Pressures & temperatures
Measurement of the operating pressures and of the flow/return temperatures to verify that the heat pump works in its optimal range.
Control & settings
Check of the heating curve, the time slots and the setpoints: a well-tuned control means immediate savings.
Tank & hot water
Check of the domestic hot water tank, the anode and the safety devices, for reliable hot water all year round.
From booking to the report
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Appointment
You pick a time slot; we confirm the brand and model so we arrive with the right parts.
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Full inspection
The technician reviews the refrigerant circuit, the hydraulics, the electrics and the control.
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Cleaning & settings
Cleaning of the heat exchangers and filters, control adjustments to optimise efficiency.
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Report & advice
Intervention report, points to watch and usage advice. The manufacturer warranty stays respected.
Better to maintain than to repair
Most heat pump breakdowns give warning signs: drop in efficiency, noises, short cycles. An annual service detects them before they leave your heating down in the middle of winter.
- Annual service: efficiency preserved and breakdowns anticipated
- Maintenance contract: priority response and documented follow-up
- Repair: fast response when the breakdown is already there
A quick diagnosis is better than a breakdown in the middle of winter. We respond within a few days.
Heat pump maintenance
Is heat pump maintenance compulsory?
In Wallonia as in Brussels, a periodic inspection of heating systems is required depending on the power and type of installation. Beyond the obligation, an annual service preserves efficiency and the manufacturer warranty. We tell you the frequency suited to your equipment.
Do you service heat pumps you did not install?
Yes. Our technicians service and repair all brands of heat pumps — air-to-water, air-to-air and geothermal — regardless of the original installer.
How much does an annual service cost?
A standard service falls within a clear price range announced before the intervention, excluding parts or a possible refrigerant top-up. A maintenance contract spreads this cost and adds repair priority.
What is the response time in case of a breakdown?
We generally respond within a few days in Wallonia and Brussels, and treat as a priority a total loss of heating during cold weather, especially for our customers under contract.
The signs that a service is needed
Just one of these symptoms? Better to have a check before the problem gets worse.
- The electricity bill climbs for no apparent reason
- The heat pump struggles to reach the target temperature
- The outdoor unit is noisy or constantly frosted over
- The heating starts and stops in very short cycles
- Water or frost builds up under the outdoor unit
- An error code shows up on the control panel
- The domestic hot water is less hot than before
- The last service was more than two years ago
How much does a service cost?
| Service | Range | Typical lead time |
|---|---|---|
| Annual service air-to-water heat pump | 150 – 220 € | By appointment |
| Annual service air-to-air heat pump | 120 – 180 € | By appointment |
| Annual maintenance contract | from 15 €/month | Repair priority |
| Leak search & repair | from 180 € | 3–5 days |
| Refrigerant top-up | on quote | 3–5 days |
| Out-of-contract repair | from 110 € | A few days |
Our service areas
Your municipality isn’t listed? See all our areas.
Heat pump — go further
They chose wendows
5.0/5 · 3verified reviews
« Passage du mazout à une pompe à chaleur air-eau. Chantier propre, anciens radiateurs conservés. La maison est mieux chauffée pour bien moins cher. »
« PAC air-air réversible installée avant l'été. Confort été comme hiver, et le SAV répond vite. Très satisfait du suivi. »
A heat pump service to schedule?
Tell us the brand and model: we offer you a time slot and a clear price, with no commitment.