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The energy one stop shop — active across Belgium
Service · maintenance

Maintenance & repair of your heat pump

A well-maintained heat pump keeps its efficiency, uses less energy and lasts longer. Our technicians inspect, clean and tune your system — all brands — and respond fast when a breakdown occurs.

1×/yr recommended check-up
All brands Daikin, Atlantic, Viessmann…
COP preserved efficiency maintained
wendows technician servicing a heat pump outdoor unit
Fast responseWallonia & Brussels
Warranty preserveddocumented service
What we check

A complete service, point by point

An annual service is not just a quick wipe-down: it is a series of checks that safeguard the efficiency and lifespan of your heat pump.

Refrigerant

Check of the charge and tightness of the circuit. Even a slight leak makes efficiency and heating power drop.

Outdoor unit

Cleaning of the heat exchanger and the fan, clearing the leaves and dust that block thermal exchange.

Filters & water circuit

Cleaning of the filters, check of the heating circuit pressure and bleeding if needed for good circulation.

Pressures & temperatures

Measurement of the operating pressures and of the flow/return temperatures to verify that the heat pump works in its optimal range.

Control & settings

Check of the heating curve, the time slots and the setpoints: a well-tuned control means immediate savings.

Tank & hot water

Check of the domestic hot water tank, the anode and the safety devices, for reliable hot water all year round.

How it works

From booking to the report

  1. Appointment

    You pick a time slot; we confirm the brand and model so we arrive with the right parts.

  2. Full inspection

    The technician reviews the refrigerant circuit, the hydraulics, the electrics and the control.

  3. Cleaning & settings

    Cleaning of the heat exchangers and filters, control adjustments to optimise efficiency.

  4. Report & advice

    Intervention report, points to watch and usage advice. The manufacturer warranty stays respected.

−10% consumption avoided by good maintenance
1×/yr recommended service frequency
15 yrs+ lifespan of a serviced heat pump
100% technicians based in Belgium
Preventive or curative?

Better to maintain than to repair

Most heat pump breakdowns give warning signs: drop in efficiency, noises, short cycles. An annual service detects them before they leave your heating down in the middle of winter.

  • Annual service: efficiency preserved and breakdowns anticipated
  • Maintenance contract: priority response and documented follow-up
  • Repair: fast response when the breakdown is already there
See the maintenance contract →
Photo — readings being taken on a heat pump
Is your heat pump heating poorly or making noise?

A quick diagnosis is better than a breakdown in the middle of winter. We respond within a few days.

Frequently asked questions

Heat pump maintenance

Is heat pump maintenance compulsory?

In Wallonia as in Brussels, a periodic inspection of heating systems is required depending on the power and type of installation. Beyond the obligation, an annual service preserves efficiency and the manufacturer warranty. We tell you the frequency suited to your equipment.

Do you service heat pumps you did not install?

Yes. Our technicians service and repair all brands of heat pumps — air-to-water, air-to-air and geothermal — regardless of the original installer.

How much does an annual service cost?

A standard service falls within a clear price range announced before the intervention, excluding parts or a possible refrigerant top-up. A maintenance contract spreads this cost and adds repair priority.

What is the response time in case of a breakdown?

We generally respond within a few days in Wallonia and Brussels, and treat as a priority a total loss of heating during cold weather, especially for our customers under contract.

Diagnosis

The signs that a service is needed

Just one of these symptoms? Better to have a check before the problem gets worse.

  • The electricity bill climbs for no apparent reason
  • The heat pump struggles to reach the target temperature
  • The outdoor unit is noisy or constantly frosted over
  • The heating starts and stops in very short cycles
  • Water or frost builds up under the outdoor unit
  • An error code shows up on the control panel
  • The domestic hot water is less hot than before
  • The last service was more than two years ago
Indicative prices

How much does a service cost?

2026 ranges — excluding parts, confirmed after diagnosis
Service Range Typical lead time
Annual service air-to-water heat pump 150 – 220 € By appointment
Annual service air-to-air heat pump 120 – 180 € By appointment
Annual maintenance contract from 15 €/month Repair priority
Leak search & repair from 180 € 3–5 days
Refrigerant top-up on quote 3–5 days
Out-of-contract repair from 110 € A few days
For renovation work (home over 10 years old), VAT 6% applies to the labour and supplies related to the service.
Coverage

Our service areas

LiègeNamurCharleroiMonsBrusselsWavreVerviersHuyWaterlooLa LouvièreTournaiGemblouxNivellesMarche-en-Famenne

Your municipality isn’t listed? See all our areas.

Customer reviews

They chose wendows

5.0/5 · 3verified reviews

« Châssis, panneaux et pompe à chaleur en une seule fois : on a eu un seul devis, un seul planning et zéro paperasse pour les primes. Le résultat est impeccable et notre facture d'énergie a chuté. On ne pensait pas que ce serait aussi simple. »
Famille DuboisWavre · Brabant wallon
« Passage du mazout à une pompe à chaleur air-eau. Chantier propre, anciens radiateurs conservés. La maison est mieux chauffée pour bien moins cher. »
Ahmed B.Charleroi
« PAC air-air réversible installée avant l'été. Confort été comme hiver, et le SAV répond vite. Très satisfait du suivi. »
Nathalie F.Verviers

A heat pump service to schedule?

Tell us the brand and model: we offer you a time slot and a clear price, with no commitment.

Reply within 24 working hours No obligation Grants & 6% VAT handled